Want customers to stay loyal to your brand? Here's HOW
Customer retention benefits the brands. They ensure that their customers keep coming back for more and turn into “brand advocates” by recommending them to people
Customers are always in the search for exclusive and fair deals from these loyalty programs to enhance their experience.
Service attributes like quality, rewards, policies, personalization along loyalty programs do have a crucial impact on the overall value.
The programs help the customers to envision themselves as important members of a larger whole.They also help the customers in choosing from a saturated market.